Financial Services Representative

hace 6 días


Ciudad de México, Ciudad de México Daimler Truck Financial Services México A tiempo completo

Daimler Truck Financial Services México offers a unique opportunity to work in a dynamic environment that values excellence, sustainability, and customer satisfaction. As a member of our team, you will be part of a department effort to maintain General Suspense, ensuring timely processing of payments and efficient resolution of cases.

The Account Reconciliation Representative is responsible for communicating with internal and external customers, including Inbound Customer Service, Lease Maturities, Collections, Bankruptcy, Title Vendor, Dealers, and Third Parties. This role requires strong negotiation and persuasion skills, as well as effective communication to collaborate with Collections Leadership, agents, and business System Owners.

  • Ensure proper Limits of Authority are met with regard to transactions: payoff shortages, refunds, deficiency balances, contract disbursements, customer satisfaction, and title before payment.
  • Validate refunds and contract disbursements identified via Alfa case are in accordance with Compass, Limits of Authority, and ICS guidelines for the Fort Worth Contact Center.


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