IT Helpdesk Specialist

hace 1 mes


Guadalajara, Jalisco, México Flex A tiempo completo

Job Title: IT Helpdesk Specialist

We are seeking a highly motivated and technical individual to join our team as an IT Helpdesk Specialist. As part of our global support team, you will provide top-notch technical assistance to customers via phone or chat tools.

Responsibilities:

  • Provide timely and effective technical support through troubleshooting guidance
  • Work closely with other areas of IT globally to detect improvement opportunities and enhance the customer experience
  • Collaborate with team members to resolve complex technical issues

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in a similar role
  • Excellent communication and problem-solving skills
  • Proficiency in Active Directory, ITIL, VPN, and Office 365 (Outlook troubleshooting)
  • Experience supporting helpdesk tools such as DameWare, TalkDesk, or others

About Us:

Flex is a dynamic company that values innovation and teamwork. We offer a competitive salary, life and medical insurance, Christmas bonus, food coupons, saving fund, and life insurance benefits.

Salary: $45,000 - $60,000 per year



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