IT Helpdesk Specialist
hace 1 mes
Job Title: IT Helpdesk Specialist
We are seeking a highly motivated and technical individual to join our team as an IT Helpdesk Specialist. As part of our global support team, you will provide top-notch technical assistance to customers via phone or chat tools.
Responsibilities:
- Provide timely and effective technical support through troubleshooting guidance
- Work closely with other areas of IT globally to detect improvement opportunities and enhance the customer experience
- Collaborate with team members to resolve complex technical issues
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in a similar role
- Excellent communication and problem-solving skills
- Proficiency in Active Directory, ITIL, VPN, and Office 365 (Outlook troubleshooting)
- Experience supporting helpdesk tools such as DameWare, TalkDesk, or others
About Us:
Flex is a dynamic company that values innovation and teamwork. We offer a competitive salary, life and medical insurance, Christmas bonus, food coupons, saving fund, and life insurance benefits.
Salary: $45,000 - $60,000 per year
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