Supervisor de In Room Dining

hace 4 semanas


Cabo San Lucas, Baja California Sur, México Esperanza A tiempo completo
Descripción del Puesto

El Supervisor de In Room Dining es un profesional responsable de garantizar la satisfacción de los huéspedes y usuarios del centro de consumo asignado a su supervisión.

Responsabilidades
  • Supervisión y Orientación: Supervisar, orientar y apoyar a meseros, toma órdenes, surtidores minibar y al resto de los miembros del equipo de la División de Alimentos y Bebidas.
  • Creación de un Ambiente Seguro: Crear un ambiente seguro para nuestros clientes y miembros del equipo.
  • Aplicación de Procedimientos: Asistir en la elaboración y aplicación de procedimientos operativos y estándares del departamento.
  • Capacitación y Desarrollo: Capacitar y desarrollar a todos los colaboradores basándose en estándares vigentes.
  • Administración de Recursos: Administrar el presupuesto de una forma adecuada mediante el monitoreo de las horas extraordinarias, cheques promedio y los gastos relacionados.
  • Protección de Activos: Proteger los activos del hotel.
  • Maximización de Servicios: Maximizar el número de servicios, cenas románticas así como incrementar el negocio en todos los centros de consumo.
  • Control de Ventas: Maximizar la venta de cada llamada para cumplir con las metas diarias de cheque promedio.
  • Control de Inventario: Control de inventarios de minibar. Controles para evitar la merma de productos de minibar.
  • Control de Covers: Control de covers diarios.
  • Ética y Motivación: Mantener los estándares éticos y predicar con el ejemplo. Motivar a los colaboradores para alcanzar los objetivos del departamento y del hotel.
  • Clima Organizacional: Crear un clima organizacional sano, promoviendo la motivación, participación, trabajo en equipo y oportunidades para los colaboradores del departamento y del hotel.
Requisitos
  • Disponibilidad para trabajar un horario flexible para llevar a cabo todas las tareas y responsabilidades.
  • Actitud positiva y motivadora para transmitir a colaboradores y huéspedes.
  • Conocimiento total en el área.
  • Trabajo seguro, prudente y organizado.
  • Capacidad para trabajar en equipo y relacionarse con los diferentes niveles manteniendo una relación cordial con todos los miembros del equipo.
  • Profesionalismo y orientación al servicio de Lujo.
  • Inglés Avanzado Oral y Escrito.
  • Licenciatura o equivalente a experiencia.


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