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hace 2 meses
Marriott International, Inc. is seeking a highly skilled Front Desk Manager to join our team. As a key member of our hotel's management team, you will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and driving revenue growth.
Key Responsibilities- Front Desk Operations: Manage the day-to-day activities of the front desk, including check-in, check-out, and guest services.
- Customer Service: Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Revenue Growth: Implement strategies to increase room sales and revenue, working closely with the sales team to promote the hotel's services and amenities.
- Team Management: Supervise and train front desk staff, providing guidance and support to ensure they meet the hotel's standards.
- Compliance: Ensure compliance with all hotel policies, procedures, and regulatory requirements.
- Education: High school diploma or equivalent required; 2-year degree in Hospitality, Business Administration, or related field preferred.
- Experience: 2 years of experience in guest services, front desk, or related area; or equivalent combination of education and experience.
- Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; proficiency in hotel management software and systems.
