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Customer Service Representative

hace 2 meses

Puebla, Puebla, México Citi A tiempo completo
Job Summary

Citi is seeking a highly motivated and customer-focused individual to join our team as a Teller. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and efficient work environment.

Key Responsibilities
  • Provide top-notch customer service to Citi clients, ensuring a positive and memorable experience
  • Process banking transactions with accuracy and efficiency, including cash handling and vault management
  • Identify opportunities to promote Citi products and services to clients, based on their financial goals and needs
  • Stay up-to-date on digital and self-service opportunities offered by Citi, and educate clients on how to utilize them
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
  • Effectively manage client issues and concerns, escalating as needed to ensure client satisfaction
Requirements
  • Previous relevant experience in customer service or banking operations
  • Demonstrated sales and customer service skills, with a focus on building strong relationships with clients
  • Money handling experience and ability to work accurately with cash and financial transactions
  • Effective problem-solving and communication skills, with the ability to work well in a team-oriented environment
  • High School diploma or equivalent, with a focus on business or finance
About Citi

Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.