Field Service Professional for Analytical Instrumentation
hace 1 mes
Overview:
Bruker, a leading analytical instrumentation company, offers a unique opportunity to join their team as a Field Service Professional. This role is ideal for individuals passionate about delivering exceptional customer support and driving business growth.
Estimated Salary: $70,000 - $100,000 per year, depending on experience and qualifications.
Job Description:
- Provide on-site support for installations, repairs, maintenance, and training as required.
- Offer first-line technical support to field engineers and customers using technical documentation, telephone support, and remote diagnostic tools.
Responsibilities:
- Deliver professional technical support by visiting Bruker customers with installation, training, corrective, and preventive maintenance in Mexico and Latin America.
- Support regional and global customer hotline and provide 1st-level support.
- Contribute to increasing service contract coverage and business.
- Collaborate with the sales team for technical questions and aftermarket sales (e.g., upgrades business).
- Maintain regular customer contacts to ensure maximum satisfaction.
- Translate technical manuals and service procedures when needed.
- Prepare service and expenses reports professionally and on time.
Qualifications:
- Bachelor's degree in Electrical Engineering, Chemical/Material Sciences, or equivalent military education.
- AA degree with 2 years' experience working with complex instrumentation.
- Strong competency with complex systems technology, including electrical/electronics, mechanics, software, and chemistry technology.
- More than 2 years of experience in customer service.
- Ability to work independently and in a team environment.
- Motivated self-starter.
- Ability to speak and write proficiently in Spanish.
- Advanced level to read, speak, and write in English.
- Ability to handle multiple tasks effectively.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- High-level technical hardware and software skills related to X-ray instrumentation.
- Self-organized, oriented to deadlines.
Location: Mexico City or Monterrey, Mexico.
About Us: Bruker is an equal-opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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