Client Experience Manager
hace 4 semanas
- About the Role
- We are seeking a skilled Client Experience Manager to join our team at Boldr. As a Client Experience Manager, you will be responsible for maintaining and nurturing our Client relationships, as well as developing and empowering our Team Captains to succeed in their roles.
- Responsibilities
- Maintain authentic relationships with Clients and internal stakeholders, acting as a strategic advisor to manage key points of contact and update key challenges and opportunities.
- Execute daily and weekly reviews of operational performance with Client stakeholders and Boldr leadership, developing and leveraging relationships and networks within the Client organization to identify and develop business opportunities.
- Manage a team of Team Captains, monitoring compliance against SLAs and achievement of Client KPIs, and partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
- Requirements
- 2+ years in a Client-facing role, with knowledge of BPO, Staffing, Tech, or other Business Service Industries, and 2+ years of people management experience.
- Familiarity with Google Suite of Services, with experience optimizing platforms such as ZenDesk, TalkDesk, Shopify applications, and experience using data to generate reports and assess the health and efficacy of a program.
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