Office Experience Specialist: Brand Ambassador

hace 6 días

Ciudad de México, Ciudad de México H&M Group A tiempo completo

Job Overview:

We are seeking a highly skilled Office Experience Specialist to join our team in Mexico City. As a brand ambassador, you will be responsible for creating an exceptional and meaningful overall office experience through high-level colleague and customer service.

About the Role:

  • You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.
  • In partnership with our HR Manager, Sales Market MX-CO-EC, you will secure Support Office engagement activities and ensure colleagues are informed around office best practices, key updates, and events.
  • You will act as a modern concierge, connecting colleagues with relevant business partners based on informational requests, and have robust knowledge of area offerings to recommend local eateries, entertainment, and community events.
  • You will lead by example and encourage a culture of outstanding customer service and colleague experience.

Responsibilities:

  • Communicate effectively with colleagues and stakeholders to ensure seamless office operations.
  • Serve as a point of contact for all Support Office requests, including greeting visitors and managing reception desk duties.
  • Implement and secure office routines that support a seamless colleague office experience.
  • Manage logistics and execution of office events, such as setting up the space and catering services.
  • Support fire safety planning and execution with Security Manager and Support Office HR Business Partner.
  • Act as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application.
  • Perform other activities related to the position.

Requirements:

  • 2+ years' experience as receptionist, administrative assistant, or other office assistant position.
  • Strong sense of customer service, collaboration, interpersonal skills, and professionalism.
  • Strong planning, organizational skills, and attention to detail.
  • Ability to multitask and prioritize.
  • Driven to use own initiative with a solution-oriented mindset and strong follow-through.

Why You'll Love Working at H&M:

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
  • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
  • We are an inclusive company where you're encouraged to be yourself at work.
  • You will have access to a large global talent community, where career growth and aspirations have no limits.

Estimated Salary: $60,000 - $80,000 per year

About Us:

H&M Group is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

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