Customer Service Advocate

hace 3 semanas


El Salto, México Molex A tiempo completo
Job Summary

As a key member of the Molex Customer Success Team, you will play a critical role in ensuring a best-in-class customer experience for our account base. Your excellent communication and organizational skills will enable you to effectively interact with our systems, including SAP and Salesforce, to provide vital information to our customers. This role is ideal for individuals looking to be part of a team recognized as critical to the success of our business and provide world-class service to customers of a highly respected global technology company.

Responsibilities

- Support the Order Management Process, including pre- and post-order activities, such as reviewing documents for accuracy and ensuring compliance with Molex minimum order quantities.
- Collaborate with our sales partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
- Manage order changes in the SAP system and compile data reports on schedule agreement activity from the SAP system.
- Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with team members.
- Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.

Requirements

- Bilingual (Spanish/English)
- Desired: Bachelor's Degree
- Minimum 3 years of customer-facing job-related experience.
- Experience with Microsoft Office Suite
- Effective communication skills that demonstrate the ability to express ideas clearly. The ability to organize data and analyze the information to tell a story.
- Organizational, time management, and interpersonal skills

Preferred Qualifications

- SAP Knowledge
- Salesforce Knowledge
- Customer-facing experience handling inquiries in a manufacturing or logistics environment
- Intermediate Excel skills
- College degree

About Molex

Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. Our experienced people, groundbreaking products, and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

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