Technical Account Manager for Latin American Fintech

hace 1 semana


Xico, México Belvo A tiempo completo

About the Role

We are seeking an experienced Technical Account Manager to join our team in Latin America. As a Technical Account Manager, you will be responsible for owning the relationship with Spanish Latam customers at various stages of their lifecycle post-close.

Key Responsibilities

  • Master Belvo's product and platform and be an expert resource on Belvo's current and future product offerings
  • Guide Belvo's customers in achieving the maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs
  • Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
  • Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
  • Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team

About You

To succeed in this role, you should have 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company.

You should also be able to empathize with others and facilitate professional conversations and outcomes with customers and internal teams. Building solid, trusted relationships with various customer roles, from developers to Executives, is crucial. Additionally, you should be excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America.

Requirements

  • At least +7 years of working experience with the Mexican and/or Colombian market and speak Spanish fluently
  • Good spoken and written English
  • Logical, data-driven, and analytical with experience solving problems in elegant and efficient ways
  • Adaptable, enjoy fast-paced environments, and ready to manage multiple customers under tight deadlines;
  • High attention to detail and methodical in how you work
  • International experience and thrive in a multicultural environment

We Offer

A competitive salary of $80,000 - $110,000 per year, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off. This is a hybrid role, with the team going to the office twice a week.



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