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Microsoft 365 Collaboration Solutions Architect

hace 2 meses


Ciudad de México, Ciudad de México PepsiCo Deutschland GmbH A tiempo completo
About the Role

PepsiCo Deutschland GmbH is seeking a highly skilled Microsoft 365 Collaboration Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing, building, and administering Microsoft 365 services to support our global business operations.

Key Responsibilities
  • Microsoft 365 Management and Governance
    • Define best practices, policies, and governance for Microsoft 365 services, including permissions, API access, licensing, security assessments, and defining standards and processes.
  • 3rd Party SaaS Solutions Management
    • Define best practices, policies, and governance for SaaS services, including permissions, API access, licensing, security assessments, and defining standards and processes.
  • Reporting and Analytics
    • Ensure reporting is available to all relevant stakeholders on a daily and ad-hoc basis, including licensing, usage, storage, and availability reports.
  • Secure Score and Compliance
    • Work with security, CTO, email, Azure, and other teams to ensure a high Secure Score is achieved in Microsoft 365 and that services are always protected and follow best practices.
  • Service Management and Support
    • Ensure tickets are processed in a timely manner, collaborating with L2 support and handling escalation tickets.
  • New Release and Change Management
    • Consult with S&T on new releases and follow up with Microsoft on product roadmaps.
    • Raise requests to block new functions in case of issues.
  • Service Availability and Monitoring
    • Monitor the health and service availability of all Microsoft 365 related products.
    • Work with Microsoft on service availability concerns and coordinate resolution across multiple teams.
Requirements
  • 4+ years of experience in IT Operations roles.
  • 4+ years of experience working with Microsoft 365 technologies.
  • 4+ years of experience with Active Directory and Azure.
  • 4+ years of experience in 3rd-level support.
  • 4+ years of experience managing Vendor Managed Solutions/Services.
  • 4+ years of experience in Project Management.
  • MCSA: Productivity and MCSE: Productivity certifications are a plus.
  • Good knowledge of cloud-based services (SAAS).
  • Advanced understanding of Power Platform.
  • Good understanding of SharePoint and OneDrive.
  • Scripting and automation skills (Graph API, Windows PowerShell).
  • Good understanding of Microsoft 365 ecosystem.
  • Experience working in robust hybrid environments.
  • Good understanding of Active Directory, multi-domains, multi-forests, DNS infrastructure, and topology.
  • Good knowledge of computer infrastructure (hardware, databases, operating systems, LAN, WAN, etc.).
  • Good working knowledge and experience with PowerShell ISE and other scripting languages, plus automating tasks.
  • Good understanding of ITIL processes and standards, preferably ITIL certified.
  • Advanced understanding of endpoint configuration and troubleshooting.