Operations Manager
hace 4 semanas
We are seeking a highly skilled Operations Manager to join our team at Servicios Comerciales Amazon México S. de R.L. de C.V. The successful candidate will be responsible for managing a team of +20 hourly employees, ensuring safety metrics, attrition, payroll, shifts, vacations, overtime, and AMZL OPS metrics are met.
Key Responsibilities- Create a balance between work and fun for associates under scope
- Ensure team execution to accomplish business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Process mapping activities
- Assist in the development, documentation, deployment, and monitoring of key business processes which support all internal processes of AMZL Mexico
- Follow up on KPIs of operations within the delivery station
- Actively support and promote organizational change
- Dive deep analysis of KPIs
- Support the ACES team, customer service, or other upcoming goals
- Measure drivers' performance, discipline, and customer experience service
- Internal audits execution
- Support and participate in quality initiatives, process change initiatives, and assist the business to achieve year-on-year improvements within its operating plan
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost
- Implement and develop the delivery stations' workflow and metrics according to the standard work and book of processes
- High School Diploma or Bachelor Degree in progress
- 1+ years of direct management experience of employees and their performance
- 2+ years of general experience
- Candidates must have flexibility to work weekends and/or overnight shifts, if needed
- English Basic Level (A2+)
- Excel knowledge
- Bachelor Degree completed
- Demonstrated experience to effectively manage workload and meet aggressive deadlines
- 1+ years management experience in a delivery, manufacturing, production, or distribution environment
- Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment)
- Interest in long-term career development in Logistics & Transportation
- Experience working and managing 3PL operations
- Conversational English
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