Operations Manager

hace 4 semanas


Torreón, Coahuila de Zaragoza, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo
Job Summary

We are seeking a highly skilled Operations Manager to join our team at Servicios Comerciales Amazon México S. de R.L. de C.V. The successful candidate will be responsible for managing a team of +20 hourly employees, ensuring safety metrics, attrition, payroll, shifts, vacations, overtime, and AMZL OPS metrics are met.

Key Responsibilities
  • Create a balance between work and fun for associates under scope
  • Ensure team execution to accomplish business goals
  • Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
  • Process mapping activities
  • Assist in the development, documentation, deployment, and monitoring of key business processes which support all internal processes of AMZL Mexico
  • Follow up on KPIs of operations within the delivery station
  • Actively support and promote organizational change
  • Dive deep analysis of KPIs
  • Support the ACES team, customer service, or other upcoming goals
  • Measure drivers' performance, discipline, and customer experience service
  • Internal audits execution
  • Support and participate in quality initiatives, process change initiatives, and assist the business to achieve year-on-year improvements within its operating plan
  • Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost
  • Implement and develop the delivery stations' workflow and metrics according to the standard work and book of processes
Requirements
  • High School Diploma or Bachelor Degree in progress
  • 1+ years of direct management experience of employees and their performance
  • 2+ years of general experience
  • Candidates must have flexibility to work weekends and/or overnight shifts, if needed
  • English Basic Level (A2+)
  • Excel knowledge
Preferred Qualifications
  • Bachelor Degree completed
  • Demonstrated experience to effectively manage workload and meet aggressive deadlines
  • 1+ years management experience in a delivery, manufacturing, production, or distribution environment
  • Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment)
  • Interest in long-term career development in Logistics & Transportation
  • Experience working and managing 3PL operations
  • Conversational English

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