Senior Technical Support Specialist

hace 2 días


Guadalajara, Jalisco, México Oracle A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Analyst to join our team at Oracle. As a key member of our support organization, you will be responsible for delivering exceptional technical support and solutions to our customers.

Job Summary

The Senior Technical Support Analyst will serve as a primary point of contact for customers, providing advice and assistance on diverse customer situations and escalated issues. You will work closely with internal Oracle employees to resolve complex technical questions and provide strategic support to ensure the highest level of customer satisfaction.

Key Responsibilities
  • Provide expert-level technical support to Oracle customers via phone, email, and electronic means.
  • Analyze complex technical issues and develop effective solutions to resolve customer problems.
  • Collaborate with internal teams to identify and resolve root causes of technical issues.
  • Develop and implement automated technology and instrumentation to diagnose and resolve customer issues.
  • Lead large-scale implementation projects and provide direction to junior team members.
Requirements
  • Bachelor's degree in Computer Science or equivalent.
  • 3-7 years of experience with Core products or 8 years of experience with Applications products.
  • Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
  • Excellent troubleshooting and diagnostic skills.
  • Ability to analyze details and synthesize the 'big picture'.
  • Experience with log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware, XML, web services, java, JavaScript, PLSQL, databases, and Groovy scripting.
Salary and Benefits

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience. Additionally, Oracle offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Oracle

Oracle Corporation is a multinational technology company that specializes in developing and marketing enterprise software products, particularly database management systems.



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