Network Operations Engineer
hace 1 mes
About the Role:
TaskUs is seeking a skilled Network Operations Engineer to join our team. As a Network Operations Engineer, you will be responsible for providing operational support for our global network environment.
Key Responsibilities:
- Provide proactive and reactive support for all network hardware, software, and communication links.
- Monitor network management systems for trends and alerts, and respond to ticket requests and incident notifications.
- Resolve issues within Service Level Agreements.
- Complete preventative maintenance activities, such as code updates and equipment updates.
- Manage assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
- Ensure security and audit compliance.
- Perform operational-related moves, adds, changes, and deletes (MACD).
- Provide root cause analysis for network events.
Requirements:
- Networking technologies: DNS, DHCP, VPN, network security, IP routing protocols.
- Cisco networking technologies: routing and switching, routing protocols (BGP, OSPF).
- Cisco wireless.
- Meraki wireless.
- Palo Alto firewalls.
- 1-5 years of extensive experience in the support of Cisco networking technologies.
- Strong technical, analytical, and interpersonal skills.
- Current CCNA certification.
- Practical technical knowledge on Cisco networking technologies.
- ITIL Ver. 3.0 or Ver. 4.0 preferred.
- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal, to both technical and non-technical audiences.
- Strong organizational skills and ability to multitask in a fast-paced working environment.
- High-level technology problem-solving skills.
- Ability to travel up to 25% of the time.
Education/Certifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Work Location/Work Schedule/Travel:
Tijuana, Mexico.
Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.
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