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Senior Program Manager

hace 2 meses

Xico, México Zendesk, Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Program Manager to join our Corporate Program Management Office (CPMO) at Zendesk, Inc. This is a unique opportunity to drive business transformation and lead cross-functional teams to deliver strategic initiatives.

Key Responsibilities
  • Partner with leadership to translate corporate strategies into execution-ready programs and initiatives.
  • Drive company-wide, cross-geo programs, ensuring clear communication and follow-up with stakeholders to meet deadlines.
  • Bring structure to complex visions and craft programs to bring them to life.
  • Design and build streamlined processes and work with teams on areas requiring significant change management.
  • Set up communications infrastructure for program execution and executive-level engagement.
  • Identify and track key milestones from program inception to program retrospective.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Lead by influence rather than authority to build trust across the organization.
Requirements
  • Proven track record of driving several large-scale, complex programs.
  • Minimum of 5 years in a Sr. Program Manager role within a fast-paced environment or management consulting focused on business transformation efforts.
  • Experience working with and supporting operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize competing priorities.
  • Serves as an invaluable business partner to the teams you support with a diverse skill set that spans business operations, process design and improvement, data/analytics, and program management.
  • Strong collaboration, planning, influencing, prioritization, and time management skills.
  • Ability to tailor your approach and those of the Corporate PMO to meet the needs of Zendesk teams.
  • Ability to follow and positively influence Corporate PMO methodology and best practices.
About Zendesk, Inc.

Zendesk is a leading provider of customer service and engagement software. We help businesses build strong relationships with their customers through our cloud-based platform. Our team is passionate about delivering exceptional customer experiences and driving business growth.