Technical Support Specialist II Role

hace 3 semanas


Guadalupe, Nuevo León, México Acuity Brands A tiempo completo
Job Summary

We are seeking a Technical Support Specialist II to join our team at Acuity Brands, Inc. This role is part of our Intelligent Spaces Group and will be responsible for assisting internal and external customers with product validation.

The ideal candidate will have lighting experience, call center experience, and an understanding of manufacturing fundamentals.

This is a fantastic opportunity to work with cutting-edge technology and make a valuable difference in people's lives.

About Us

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and brings to market products and services that improve the lives of our customers.

Our mission is to use technology to solve problems in spaces, light, and more things to come for our customers, communities, and planet.

Key Responsibilities
  • Assist internal and external customers with product validation and identify fixtures using digital photos.
  • Seek additional guidance and advice from Leadership as needed to resolve customer issues.
  • Provide product training to team members on a quarterly basis.
  • Capture data in the proper format as directed.
Requirements
  • Lights experience preferred.
  • Call Center experience preferred.
  • Understanding of manufacturing fundamentals preferred.
Benefits

As a Technical Support Specialist II at Acuity Brands, you will have the opportunity to grow your career and develop your skills in a dynamic and supportive environment.

You will receive competitive compensation and benefits, including a salary range of $55,000 - $65,000 per year, based on location and experience.



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