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Digital Transformation Consultant
hace 2 meses
Job Title: Digital Transformation Consultant
Location: Guadalajara, Mexico
This opportunity is not available for visa sponsorship.
Job Description
Responsibilities
- Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 product group.
- Deliver digital support experiences that create efficiency and value for our customers, our people, and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
- Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency, and enabling a productive and inclusive work environment.
- Deliver success by being curious and seeking solutions to tough problems.
- Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
- Report software issues and be an advocate for product improvement using customer suggestions.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
- Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7 "On-Call" responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and internal stakeholders.
Required Qualifications
- At least 4+ and up to 8 years of experience in Dynamics 365 working in one or more of the following Supply Chain Management areas:
- o Sales order and Purchase order processing
- o Manufacturing and Master planning
- o Inventory and Warehouse management
- o Inventory costing and Transportation management
- o Advance warehouse Management
- o Product information Management
Preferred Qualifications
- 2+ years in a customer-facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
- Strong Communication skills with Customer Support Background
- Should be willing to work in Night shift/Americas
- Excellent Communication Skills - verbal, listening, and written (including technical writing)
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
- Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
- Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
- Degree in Industrial Engineering, Manufacturing Engineering, Logistics, Production, Materials, or Transportation
Why join Sonata Software?
At Sonata, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
