SAP Sales Reporting- Service Management, Business Analyst

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity as an SAP Sales Reporting- Service Management, Business Analyst, you will:

  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
  • Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
  • Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
  • Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
  • Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 2+ years of experience in IT Services.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.

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