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Senior Business Architect
hace 2 meses
Zendesk's Enterprise Architecture team is seeking a Senior Business Architect to drive business architecture and process improvement initiatives across the organization.
Key Responsibilities:
- Develop and maintain a comprehensive understanding of Zendesk's business capabilities and processes.
- Collaborate with business and operational teams to identify areas for improvement and develop strategic roadmaps for process optimization.
- Design and implement business architecture solutions that align with Zendesk's technology development and growth strategies.
- Lead workshops and coordinate with senior stakeholders to drive business process improvement initiatives.
- Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
Requirements:
- 5+ years of experience as a business architect or process architect.
- Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
- Experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions with business partners.
- Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience.
- Ability to work independently with minimal direction.
Preferred Skills:
- Lean Six Sigma certification.
- Experience using Business Architecture tools such as ARIS, iServer, etc.
- Experience in Business Process Modeling Notation (BPMN).
- Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism.
- Experience with marketing, sales and support platforms including; Salesforce, Adobe, Zendesk, ServiceNow, Oracle.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
