Operations Director
hace 1 mes
At TaskUs, we're looking for a seasoned leader to join our team as a Customer Experience Manager. As a key member of our operations team, you'll be responsible for driving excellence in customer satisfaction and service delivery.
As a Customer Experience Manager, you'll oversee a team of talented professionals who are dedicated to providing top-notch service to our clients. Your primary focus will be on ensuring that our KPIs are met consistently, and that our employees have the tools and support they need to succeed.
To be successful in this role, you'll need to have a proven track record of managing high-performing teams and driving business results. You'll also need to be able to analyze data and make informed decisions, as well as communicate effectively with stakeholders at all levels.
We're looking for someone who is passionate about customer experience and has a strong understanding of what drives success in this area. If you're a motivated and results-driven leader who is looking for a new challenge, we'd love to hear from you.
Key Responsibilities:
- Oversee a team of customer experience professionals
- Drive excellence in customer satisfaction and service delivery
- Analyze data and make informed decisions
- Communicate effectively with stakeholders at all levels
- Develop and implement strategies to improve customer experience
Requirements:
- At least 2 years of experience in a management role
- Proven track record of managing high-performing teams
- Strong understanding of customer experience and what drives success in this area
- Ability to analyze data and make informed decisions
- Excellent communication and leadership skills
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