Customer Experience Optimization Lead

Job Description">This role requires a data-driven mindset, strong stakeholder management skills, and a proactive approach to process improvement.You will oversee daily operations and services related to customer experience, ensuring operational excellence in a complex and dynamic environment.Key Responsibilities:Manage BPO partners to ensure alignment with...

We are currently looking for a highly skilled professional to fill the role of Customer Experience Automation Lead. In this position, you will be responsible for designing and implementing AI-powered solutions that enhance the customer experience. To succeed, you will need to bring together your technical expertise and your understanding of customer needs...

Job DescriptionWe are seeking a seasoned Product Data Optimization Lead to join our team at Bosch Automotive Aftermarket. As a key member of our organization, you will be responsible for managing and optimizing product data across the entire product lifecycle process. This includes analyzing product data for improvement potential, exploring new market...

At OpenTable, part of Booking Holdings, Inc., we're leaders in the hospitality industry. Our mission is to champion restaurants, bars, and other venues around the world, helping them attract guests and maximize revenue.We're passionate about delivering exceptional customer experiences. As a Customer Experience (CX) Assurance Senior Supervisor, you'll play a...

Job DescriptionWe are seeking a highly skilled Network Optimization Strategist to join our Fulfillment Experience team. As a key member of the team, you will be responsible for designing, challenging, and optimizing our fulfillment network to ensure efficient, cost-effective, and customer-centric delivery solutions.About the RoleLead strategic initiatives to...

**Job Title: WFO Process Lead****Role Overview**As the WFO Process Lead, you will be responsible for bridging the gap between workforce operations and customer support systems, ensuring seamless coordination and optimal performance.This role encompasses emergency response planning, customer experience enhancement, technology integration, training and...

Job PurposeThis role is responsible for managing and implementing directions to customer service operations, ensuring alignment with company standards and procedures.Main ResponsibilitiesImplement operational plans to manage customer service, maintaining accuracy and effectiveness.Communicate effectively with subordinates, providing clear direction and...

Key ResponsibilitiesLead solution design, deployment, and optimization efforts for Gigamon's network visibility and security products.Identify deployment alternatives and propose optimized solutions for customers across various industries.Ensure technical compliance with security standards and policies (e.g., ISO 27001, CIS, NIST).Collaborate with technical...

About the RoleWe are looking for a highly driven Conversion Rate Optimization (CRO) Lead and Specialist to take ownership of our CRO initiatives, optimize our customer journey, and improve our Lead > Sale conversion rate.You will work closely with our Growth PM, Head of Growth, Engineering, and Design teams to audit existing funnels, identify optimization...

We are seeking a highly experienced Customer Experience Director to lead the development and launch of our Legal Hold solution. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty through exceptional product experiences.Main Responsibilities:Develop and execute a customer-centric product strategy that aligns...

We are hiring a Customer Experience Assurance Manager to lead our CX Assurance team. As a key member of our Quality Assurance department, you will be responsible for developing and implementing experience assurance policies and procedures, conducting quality audits, providing training to team members, and collaborating with cross-functional teams to drive...

About UsWood Mackenzie is a leading global data and analytics business for the renewables, energy, and natural resources industries.We provide unparalleled breadth and depth of coverage, backed by over 50 years' experience. Our team of experts operates across 30 global locations, delivering reliable and actionable insights to our customers.We believe in the...

About the OpportunityWe are looking for a UX Experience Lead to join our growing UX team and shape the future of our ecommerce experiences.This role offers an exciting chance for a talented design leader to drive innovation, improve customer engagement, and contribute to the company's success.Key ResponsibilitiesDevelop and implement experience strategies...

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries.Company OverviewAt Brambles Limited, we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has...

Job OverviewWe are seeking a highly skilled Customer Experience Specialist to provide exceptional service to our valued customers. As a key member of our team, you will lead and coordinate the end-to-end customer experience, from order to cash.Key Responsibilities:Validate and process invoices for customersPerform invoice verificationReconcile information...

Customer Experience & Lead Generation SpecialistRemote job with salary paid in Mexican Pesos (MXN)In this role, you will engage with customers, identify leads, and nurture prospects across channels to meet company growth goals. As a Customer Experience Team Member, you'll be the front-facing representative, handling inquiries, driving sales, resolving...

Amazon is committed to being the most customer-centric company on earth. We believe that our employees are our greatest strength, and we're looking for talented individuals who can help us achieve our goals.About the JobWe are seeking a Capacity Optimization Specialist to lead labor planning activities across Amazon Logistics (AMZL) Mexico. The successful...

Job DescriptionWe are seeking a highly skilled and experienced Team Lead Revenue Optimization to join our Revenue Management & Commercial Excellence (RMCE) organization. As a key member of this team, you will be responsible for leading the development and execution of revenue optimization strategies.The ideal candidate will have a strong background in...

Job DescriptionWe are seeking a skilled CX Mechanism Development Lead to join our team at DiDi Global. As a key member of our Customer Experience department, you will be responsible for designing, implementing, and optimizing customer experience mechanisms to drive operational excellence and improve customer satisfaction.This role requires a deep...

Job SummaryWe are seeking a skilled Program Manager to lead our LATAM Seller Experience team. This role requires a process-oriented individual with excellent analytical abilities and acumen.ResponsibilitiesSeller Experience Leadership: Lead the development and implementation of strategies to drive seller experience improvements.Process Optimization: Analyze...