Customer Experience Coordinator
hace 7 días
Kysor-Warren Epta offers a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions. As a Customer Service Specialist, you will play a vital role in overseeing the entire customer order process, from placement through shipping and tracking.
Key Responsibilities
- Oversee customer orders from initiation through shipping and tracking, ensuring smooth execution of all steps.
- Analyze and resolve complex billing, technical, and contract-related customer issues.
- Coordinate complex customer orders with production and other departments to meet product delivery deadlines.
- Meet after-sale service needs by tracking and responding to customer requests.
- Provide customized reports for clients, offering insights into order statuses, performance metrics, and service improvements.
- Recommend process improvements to enhance efficiency and customer satisfaction.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years related experience.
- Excellent interpersonal and communication skills.
- Ability to oversee multiple tasks, stay organized, and focus on details.
- Advanced problem-solving skills may be required.
- Proficiency in SAP and Excel.
Epta supports customers in their green transition and provides sustainable and innovative solutions.
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Customer Program Coordinator
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Logistics Coordinator
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Customer Experience Coordinator
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