Customer Service Process Coordinator
hace 1 semana
Solvay, a leading chemical company, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Our commitment drives the transition to a carbon-neutral future by 2050, underscoring our dedication to sustainability and a fair and just transition.
We are seeking a highly skilled Customer Service Process Coordinator to join our team. This role offers an attractive and equitable salary for all, with a monthly compensation ranging from $28,000 to $35,000 MXN. In addition to a competitive total rewards package, we provide a bonus and/or other incentives.
As a Customer Service Process Coordinator, you will work closely with our Supply Chain team to coordinate and manage customer service processes. Your primary responsibilities will include:
- Coodinating and managing activities involved in resale and indent operations to guarantee excellent service at each stage of the process;
- Receiving and monitoring customer purchase orders to ensure on-time and complete delivery according to the negotiated date;
- Coordinating with Distribution or Foreign Trade to obtain necessary documents for correct delivery to the customer;
- Maintaining accurate records of all indent orders and commissions charged;
- Ensuring compliance with Solvay policies, including minimum billing levels per order and reviewing sales prices to the customer.
To be successful in this role, you will need:
- A Bachelor's degree in Chemical Engineering, Industrial Engineering, Foreign Trade, or Business Administration;
- Relevant work experience in similar or related positions, preferably with English C1 (advanced) and SAP skills;
- Excellent communication and project management skills;
- Ability to work effectively in a team environment and prioritize tasks efficiently;
- Strong problem-solving and analytical skills.
In return, we offer a permanent contract with the possibility of becoming permanent based on a fixed shift onsite working model. We also prioritize well-being, offering flexible work arrangements, employee assistance programs, and professional development opportunities.
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