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Service Desk Coordinator

hace 2 semanas

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Key Responsibilities

This Service Desk Coordinator role involves providing first-level support for technical issues and incidents, logging all service desk interactions in the ticketing system, and escalating issues to the appropriate team or individual.

You will also be responsible for ensuring timely and accurate resolution of all service desk issues, conducting follow-up activities with customers or employees to ensure satisfaction with the service provided, and continuously improving technical skills and knowledge through training, certification, and self-directed learning.

In addition, you will participate in special projects as assigned and contribute to the growth and development of the service desk team.