Senior Product Operations Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

Nu is a leading digital banking platform and technology company that has been redefining people's relationships with money across Latin America since its founding in 2013. With operations in Brazil, Mexico, and Colombia, the company has become one of the largest digital banking platforms in the world.

Our Product Operations team plays a critical role in ensuring that our financial products and services are transparent, fair, and intuitive. We are seeking a Senior Product Operations professional to join our CX operations in the Mexico Business Unit.

Key Responsibilities:

  • Identify and prioritize opportunities for improvement in our CX operations in Mexico, using qualitative and quantitative data to drive long-term improvements.
  • Engage with cross-functional teams to prioritize and execute new initiatives.
  • Lead complex projects involving different stakeholders, both internal and external.
  • Centralize risk and regulatory requirements related to transactional fraud, chargeback, and security operations, and ensure their prioritization and fulfillment.

Requirements:

  • Strong analytical skills, with the ability to run queries, analyze data, draw conclusions, and prioritize based on insights.
  • Data analytics skills, with a focus on business impact.
  • Strong communication and stakeholder management skills.
  • Proven experience in managing complex and high-impact projects.
  • Robust product sense and bias towards customer experience.
  • Experience in jobs or areas such as management consulting, strategy, or operations.
  • SQL knowledge is a plus.

What We Offer:

  • Chance of earning equity at Nu.
  • Extended maternity and paternity leaves.
  • Health and life insurance.
  • NuCare - Our mental health and wellness assistance program.
  • Nucleo - Our learning platform of courses.
  • Holiday Bonus ('Aguinaldo') of 30 days of pay per year.
  • 17 days of paid vacation with 25% vacation bonus.

Our Nu Way of Working:

Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.

Diversity & Inclusion:

At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.



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