Principal Program Manager

hace 1 mes

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

We are seeking an experienced and highly skilled Principal Program Manager to join our IT organization in Mexico City. The successful candidate will play a critical role in driving the strategic direction of systems and software integrations and migrations, ensuring alignment with Zendesk's business objectives.

The Principal Program Manager will partner with Zendesk's corporate development/strategy team and collaborate across the enterprise to build a world-class acquisition and integration machine. This role will report directly to the VP, CIO Strategy, Operations, and Architecture and work closely with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.

Key Responsibilities:

  • Strategic Leadership: Partner with Zendesk's corporate development/strategy team to build a world-class acquisition and integration machine.
  • CIO Partnership: Be the point person from CIO, working with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.
  • Playbook Development: Build a comprehensive playbook for Mergers & Acquisitions Integration for the CIO organization, leveraging industry best practices and existing processes.
  • Business Enablement: Support business to unlock IT as a dependency for business decisions and integration activities.
  • Process Improvement: Prioritize areas for improvement and create a roadmap for integration capabilities for CIO.
  • Deal Execution: Contribute to deal execution, including managing contingent resources where necessary.
  • Performance Metrics: Identify and set key OKRs and KPIs related to CIO's role for integration.
  • Resource Management: Negotiate within the CIO team to identify resource commitments in support of deal execution.
  • Status Reporting: Provide regular updates to the CIO and beyond on the CIO integration process and status.
Requirements
  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree is preferred.
  • 10+ years of experience in program management, with at least 3 years focused on Mergers & Acquisitions integrations.
  • Experience in IT systems and software integrations and migrations, with a strong understanding of software platforms, SaaS, and architecture.
  • Proven track record of building and implementing playbooks and standardized processes, ideally for M&A integrations.
  • Deep understanding of industry best practices in M&A and integration processes.
  • Strong strategic thinking and decision-making skills, with the ability to prioritize and create roadmaps for integration capabilities.
  • Exceptional communication and presentation skills, with the ability to articulate complex topics succinctly.
  • Experience in setting and managing OKRs and KPIs related to integration efforts.
  • Proven ability to manage resources and negotiate commitments within cross-functional teams.
  • Certification in Program Management Professional (PgMP), Project Management Professional (PMP), or equivalent is preferred.

About Zendesk
Zendesk is a leading customer service software company that helps businesses provide exceptional customer experiences. We're a global company with a diverse and inclusive culture, and we're committed to making a positive impact on our customers and the communities we serve.

What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We're a hybrid company, with a mix of remote and in-office work, and we're committed to providing a healthy work-life balance.

Location
This role is based in Mexico City, and you'll be required to work from our office in the city. We're a global company, and we're committed to diversity and inclusion, so we welcome applications from candidates from all backgrounds.

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