Global Customer Service Representative with Bilingual Expertise
hace 2 meses
About Us
">Cs Enterprises At Connectnet is a dynamic company dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch services that exceed our clients' expectations.
">Salary and Benefits
">We offer an attractive and competitive salary, along with statutory and superior benefits, including a savings fund, performance bonuses, and 100% paid training. If you're a student, we respect your school schedules, offering both part-time and full-time positions.
">About the Role
">We're seeking a skilled Global Customer Service Representative to join our team. As a key member of our support team, you'll be the vital link between our company and English-speaking customers, providing effective solutions and an exceptional experience.
">Key Responsibilities:
">- ">
- Customer Service: Respond to customer queries and requests in a timely and professional manner.">
- Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary to ensure seamless interactions.">
- Problem Solving: Identify and resolve customer issues effectively, utilizing your analytical skills to find creative solutions.">
- Data Recording: Maintain accurate records of customer interactions, ensuring data integrity and compliance.">
- Customer Education: Provide information about products/services, empowering customers to make informed decisions.">
- Internal Collaboration: Work closely with other departments to address customer issues, fostering a collaborative environment.">
Requirements:
">To succeed in this role, you'll need:
">- ">
- Bilingual Fluency: Excellent communication skills in both English and Spanish.">
- Communication Skills: Develop strong interpersonal communication and empathy skills to build trust with customers.">
- Problem Solving: Demonstrate ability to find solutions and think critically.">
- Flexibility: Be available for rotating schedules and weekends, adapting to changing business needs.">
About the Ideal Candidate
">We're looking for a motivated and detail-oriented individual who can thrive in a fast-paced environment. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
">Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
">Location: Mineral De La Reforma, Hidalgo ( flexible work arrangements available)
">Languages: English and Spanish
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