Global Customer Service Representative with Bilingual Expertise

hace 2 meses


Mineral de la Reforma, México Cs Enterprises At Connectnet A tiempo completo

About Us

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Cs Enterprises At Connectnet is a dynamic company dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch services that exceed our clients' expectations.

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Salary and Benefits

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We offer an attractive and competitive salary, along with statutory and superior benefits, including a savings fund, performance bonuses, and 100% paid training. If you're a student, we respect your school schedules, offering both part-time and full-time positions.

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About the Role

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We're seeking a skilled Global Customer Service Representative to join our team. As a key member of our support team, you'll be the vital link between our company and English-speaking customers, providing effective solutions and an exceptional experience.

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Key Responsibilities:

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  • Customer Service: Respond to customer queries and requests in a timely and professional manner.">
  • Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary to ensure seamless interactions.">
  • Problem Solving: Identify and resolve customer issues effectively, utilizing your analytical skills to find creative solutions.">
  • Data Recording: Maintain accurate records of customer interactions, ensuring data integrity and compliance.">
  • Customer Education: Provide information about products/services, empowering customers to make informed decisions.">
  • Internal Collaboration: Work closely with other departments to address customer issues, fostering a collaborative environment.">
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Requirements:

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To succeed in this role, you'll need:

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  • Bilingual Fluency: Excellent communication skills in both English and Spanish.">
  • Communication Skills: Develop strong interpersonal communication and empathy skills to build trust with customers.">
  • Problem Solving: Demonstrate ability to find solutions and think critically.">
  • Flexibility: Be available for rotating schedules and weekends, adapting to changing business needs.">
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About the Ideal Candidate

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We're looking for a motivated and detail-oriented individual who can thrive in a fast-paced environment. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

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Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.

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Location: Mineral De La Reforma, Hidalgo ( flexible work arrangements available)

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Languages: English and Spanish



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