International Order Fulfillment Specialist
hace 2 semanas
We are seeking a highly skilled International Order Fulfillment Consultant to join our team at Steelcase. As a key member of our Order Fulfillment Global and local team, you will play a critical role in delivering a phenomenal experience to our customers and dealers.
Key Responsibilities:
- Act as the primary business consultant between Steelcase NA, Dealers, and Field Sales, dedicating time to mentoring and handling dealer activities prior to order creation and placement with Steelcase.
- Understand the Steelcase order fulfillment value stream and optimize supply chain, manufacturing, and delivery efficiencies to result in a phenomenal customer experience.
- Possess excellent interpersonal skills to effectively modify dealer behavior to conform to the Accelerate order management model.
- Aware of and support Lean and continuous improvement methodologies.
- Understand the health and well-being of the dealership through performance measures and play the role of the dealer advocate to quality and manufacturing management for awareness and drives process improvement.
Requirements:
- Bachelor's degree in International Business, International Relations, Engineering, or related field.
- At least 2 years of experience in a similar role is a must.
- Advanced English spoken and written is a must.
- SAP knowledge is a must.
Preferred Skills and Competencies:
- Knowledge in Logistics is a plus.
- Understanding of technology used to support order management activities (SharePoint, Excel, Salesforce).
- Effective communication skills, written and verbal, with the ability to organize thoughts and information before sharing.
- Interpersonal communication skills to positively interact with a variety of people.
- Poise and confidence when presenting information to any size group.
- Ability to lead pre-order meetings with dealer and field sales contacts.
- Ability to identify and implement remedial corrective action for order management problems or issues.
- Awareness of continuous improvement/Lean methodology and quality documentation processes.
- Able to work with internal Steelcase departments to fulfill dealer orders and resolve problems.
- Ability to adapt based on work conditions and management of various time-sensitive tasks.
- Good customer service and order management skills.
About Steelcase:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Why Work with Us:
We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.
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