Isv Support Specialist
hace 2 meses
**Job Summary**
As a valued member of the Emerson team, you will be responsible for providing exceptional customer service and support to our Impact Partners. Your primary focus will be on managing and executing orders, ensuring timely delivery and resolution of customer inquiries. You will serve as the primary point of contact for customers, providing clear communication and status updates throughout the order process.
**Key Responsibilities**
- Manage order execution, ensuring timely delivery and resolution of customer inquiries
- Provide clear communication and status updates to customers
- Serve as the primary point of contact for customers
- Proactively manage order backlog, prioritizing tasks to meet customer requirements
- Collaborate with internal teams, including buyers and planners, to ensure orders are executed correctly
- Manage change order and cancellation requests, providing support to customers throughout the process
- Escalate critical orders to assigned factory, ensuring timely resolution
- Provide updates and status on orders, including tracking details and delivery milestones
**Requirements**
- Bachelor's degree in a business-related field or equivalent experience
- 1+ years of experience in a similar role, preferably in a manufacturing environment
- Strong communication and interpersonal skills
- Ability to multitask and manage competing priorities
- Experience with Oracle and/or SAP a plus
**Ideal Candidate**
We are seeking a motivated and organized individual with excellent communication skills and the ability to work effectively in a team environment. If you are a customer-focused professional with experience in order management and execution, we encourage you to apply.
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