Customer Service Supervisor Flavors

hace 4 semanas


Tlalnepantla, México International Flavors & Fragrances A tiempo completo

Job Title: Customer Service Supervisor Flavors

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at International Flavors & Fragrances. The successful candidate will be responsible for leading the customer service team, ensuring timely delivery of purchase orders, and resolving customer complaints and requests.

Key Responsibilities:

  • Manage customer orders, including domestic, export, and consignment orders, in accordance with Sarbanes-Oxley Act compliance policy.
  • Process credit notes or debit notes related to sales orders or customer complaints.
  • Manage customer complaints and service cases, and participate in Order to Cash complaint investigation at country or sub-regional level.
  • Supervise Customer Service Representatives' service level towards internal and external customers.
  • Build strong partnerships with internal and external stakeholders.
  • Drive continuous improvement in Order to Cash process and Service Level KPIs.
  • Participate in internal/external audits as needed.
  • Coach and train direct report lines.

Requirements:

  • Bachelor's degree in Supply Chain, Business Administration, or related field.
  • At least 5 years of experience in Customer Service or Supply Chain of business-to-business.
  • 1-2 years of experience in direct people management.
  • Knowledge of Supply Chain Management or end-to-end Order to Cash process.
  • Expert knowledge of MS Office tools.
  • Knowledge of SAP.
  • Knowledge of basic finance.
  • Fluent business English communication skills.
  • Effective communication skills across all levels of organization.
  • Negotiation and influencing skills.
  • Highly collaborative and team player.
  • Cross-cultural awareness.

Training/Certifications (Desirable):

  • SAP Training.
  • Microsoft Office tools training (Word, Excel, PowerPoint).
  • Incoterm and Payment term training.

About IFF:

We value diversity and inclusion in the workplace and strive to create an inclusive environment where each colleague can bring their authentic self to work. We believe that your uniqueness unleashes our potential.



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