Accommodation Budget Manager
hace 2 meses
We are seeking a highly motivated Accommodation Budget Manager to lead our team in North America.
About the RoleThe successful candidate will be responsible for managing accommodation budgets across all NA properties, while providing exceptional service to members and guests. This includes maintaining a high-performing team, building relationships with site managers and stakeholders, and ensuring compliance with company procedures and industry standards.
Main Responsibilities- Maintain a motivated and high-performing team to deliver exceptional service and meet agreed SLAs.
- Build and maintain strong relationships with site managers and stakeholders to ensure seamless collaboration and communication.
- Manage coordinators by empowering and guiding them, including induction and onboarding of new staff and development of existing team members.
- Ensure adherence to company procedures and industry standards, maintaining consistent quality of work.
- Proactively manage member and guest complaints, resolving situations efficiently and effectively.
- Support the Head of Soho Support (NA) with P&D functions, including reviews, rotas, and recruitment.
- Monitor accommodation performance, including rates, occupancy levels, and market/competitor performance, working closely with the Head of Revenue.
- 3+ years of experience leading a team in a customer service environment.
- Strong leadership skills and ability to motivate and empower a team.
- Positive and solution-driven attitude, with natural ability to reduce high-stress situations.
- Ability to lift, carry, or move objects weighing at least 40 pounds.
- Occasional kneeling, bending, crouching, and climbing required.
- Competitive compensation package featuring global benefits and perks.
- Health care and 401K plans, including a 2% match.
- Paid time off, including sick days and vacation days.
- Career development opportunities, both domestically and internationally.
- Soho Impact initiatives, empowering employees to make positive change.
- Learning and development opportunities through internally and externally run courses.
- Cookhouse & House Tonic programs celebrating food and drink culture.
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