Digital Transformation Manager

hace 2 meses

Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

About the Role

We are seeking a highly skilled Digital Transformation Manager to lead our Ecommerce B2B strategy and drive innovation across the organization. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the overall customer experience, focusing on ease of use, personalization, self-service, and efficiency.

Key Responsibilities

  • Lead the strategy for Mondelez Snacking Mexico's eB2B projects, analyzing and evaluating the end-to-end B2B digital customer journey, identifying pain points and areas for improvement.
  • Develop and implement strategies/roadmaps to enhance the overall customer experience, focusing on ease of use, personalization, self-service, and efficiency.
  • Handle multiple projects simultaneously while ensuring accuracy and timelines.
  • Identify, analyze, and interpret patterns and trends to generate insights and understanding of Mondelez conversational commerce project, users, merchants, channels, risk metrics, and more.
  • Lead the wholesaler's digital commerce transformation strategy.
  • Design and execute projects to drive insights that lead to company growth in accordance with objectives.
  • Work closely with Marketing, Digital Services, Sales and Operations to anticipate needs and quantify the impact of existing and future initiatives, projects, processes, products or features.
  • Lead the analytic features and custom reports to analyze, track and provide insights on channel objectives or other relevant KPIs across teams and/or company.
  • Develop frameworks, models, tools, and processes to ensure the projects can be incorporated into the BAU.
  • Effectively present and communicate analysis to the company to drive business decisions.

Leadership and Development

  • Provide training and support to internal teams to ensure customer-centric mindset and adherence to best practices in digital customer experience.
  • Foster a culture of continuous improvement, encouraging teams to provide feedback and proactively seek partnership.
  • Lead a team, prioritizing their work and ensuring flawlessly execution.
  • Effectively manage and develop teams to take on increasing levels of ownership and responsibilities.

Requirements

  • 5+ years of progressive digital experience, preferably in a business-to-business environment.
  • English – Advance.
  • Excellent Excel and PowerPoint skills. Extra: Power BI.
  • Experienced leading a team.
  • Conversational commerce strategy experience.

About Mondelēz International

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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