Recovery Operations Specialist
hace 2 semanas
The Recovery Specialist plays a pivotal role in ensuring the quality of tasks and services provided. This position has a direct impact on the business, working under minimal supervision and servicing a diverse array of products and services. The Recovery Specialist applies in-depth knowledge of technical and professional principles, as well as a working knowledge of team objectives. This role requires tact and diplomacy when exchanging complex or sensitive information with others, and is sensitive to audience diversity.
**Key Responsibilities:**
• Provides day-to-day operational support for the Recovery Bankruptcy Unit
• Handles bankruptcy accounts with a high level of attention to detail and productive efficiency
• Resolves problems that require investigation or research
• Escalates process gaps and offers potential solutions
• Contributes to accurate and detailed process documentation
• Assists activities that help mitigate organizational impact or loss
• Aligns to a range of products and services
• May have direct interaction with internal/external customers to research, investigate, disseminate or explain information
• Applies detailed knowledge of specialized administrative/technical skills, with most impact related to the accuracy of tasks performed
• Assists with inventory management and workflow needs as dictated through risk priority and service level
• Collaborates effectively with peer group to complete tasks and enhance our work environment
• Trains and provides guidance to new hires within work unit
• Communicates effectively and professionally in all written and verbal communications
• Navigates, tests and executes moderately complex databases, spreadsheets, and systems related tasks
**Requirements:**
• 2-4 years experience with Bankruptcy and/or banking industry
• Proficient computer and typing skills, and the ability to navigate multiple systems simultaneously
**About Citi:**
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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