Senior CX Solution Advisor

hace 14 horas

Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role

We are seeking a highly skilled and experienced Senior CX Solution Advisor to join our team at SAP. As a key member of our presales team, you will be responsible for delivering exceptional customer experiences and driving business growth through the effective implementation of SAP CX solutions.

Key Responsibilities
  • Develop and maintain in-depth knowledge of SAP CX products, including SAP Commerce Cloud, BTP, AI, Emarsys, CDP, and CIAM.
  • Collaborate with internal and external stakeholders to identify areas where automation and streamlined approaches can be applied to reduce effort, eliminate risk, and increase delivered value.
  • Design and deliver high-quality field training programs, including e-learning content, to ensure seamless adoption of SAP CX solutions.
  • Act as a trusted advisor to internal and external customers, providing expert guidance on SAP CX solutions and their integration with commercial and business processes.
  • Maintain awareness of implementation issues and factor this knowledge into all activities and materials.
Requirements
  • Bachelor's degree in computer science or equivalent experience.
  • Extensive experience in SAP C4C or SAP Sales&Service or other CRM in the market.
  • Broad experience of pre-sales and supporting large, complex multi-solution architectures.
  • Leverages industry and organizational standards, patterns, and best practices to develop architectures that fulfill business strategies.
  • Advanced knowledge of various integration patterns and technologies used by SAP CX (SAP BTP, Integration Suite, Point-to-Point).
  • Good communication and interpersonal skills; able to streamline and lead delivery within different internal teams.
  • Ability to build consensus without authority.
  • Experienced in SAP CX Products maintenance.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, driven by a purpose to help the world run better and improve people's lives.

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.

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