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We are seeking a highly skilled and detail-oriented Customer Service Representative II to join our team at World Courier de Mexico S.A. de C.V. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate delivery of shipments, and resolving any issues that may arise.
Key Responsibilities- Process and route shipments in a timely and efficient manner, considering factors such as commodity, volume, temperature control, and transit time requirements.
- Communicate effectively with internal and external customers, providing clear and concise information regarding shipment status and resolving any issues that may arise.
- Adhere to all procedures, work instructions, and regulatory requirements in performing the job, ensuring compliance with company policies and procedures.
- Maintain accurate information regarding shipment status, ensuring that all relevant parties are informed of any changes or updates.
- Provide customers and clients with accurate answers to service-related questions and complaints regarding shipments and services, escalating issues to the appropriate person as required.
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
- Post-secondary education or equivalent in a related discipline.
- Minimum of 2 years experience in a warehouse customer service role.
- Strong work ethic, sense of responsibility, high level of attention to detail.
- Proactive customer focus.
- Ability to work in a team and independently as well as with minimal supervision.
- Ability to multi-task in a fast-paced environment.
- Self-starter, efficient, organized.
- Capable of consistently producing high-quality work under pressure and in a timely fashion.
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
- Strong proficiency in order entry systems.
- Excellent problem-solving ability.
- Mandatory ability to communicate clearly in English, Spanish, and French as required.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Ability to operate in a production-driven environment and perform at a level that is 95% or greater of engineered standards.
- Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
- Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
- Associate is required to stand, walk (or otherwise be mobile).
- Ability to deal with stressful situations as they arise.
