Sales Operations Manager
hace 2 semanas
**About Us**
Salescode specializes in rapid global sales team deployment for the tech industry. Our expert services cover the entire sales cycle across 190+ countries, leveraging deep B2B sales experience to create customized strategies that drive outstanding results.
You will be supporting our client's project, a leader in cutting-edge network monitoring cloud solutions. The powerful and easy-to-use solution has been honored with the Gartner Customer Choice Award 2019 in the IT Infrastructure Monitoring Tools category.
**Your Role**
As a Channel Operations Manager, you will act as the primary point of contact for Account Executives, Account Managers, and colleagues across the US region. Your responsibilities include managing deal registration processes, pipeline systems, and daily ticketing operations.
**Key Responsibilities:**
- Ticket Management: Serve as the first point of contact for channel partner tickets, providing resolutions or escalating them to the appropriate team members.
- Problem Solving: Identify pain points in partner or deal registration processes and implement timely, effective solutions.
- Deal Registration Oversight: Manage the deal registration process, ensuring accurate distribution and approvals.
- Sales Support: Assist the channel sales team in delivering high-value deals.
- Workflow Optimization: Enhance the deal registration workflow for improved efficiency.
- Partner Alignment: Manage and assign new partner requests, ensuring alignment with SLAs alongside local distribution partners or Channel Account Managers.
**Requirements**
- Experience: A minimum of 5 years in a sales operations or back-office role, preferably with an IT vendor organization.
- Channel Expertise: Strong understanding of Channel Go-to-Market (GTM) models and associated organizations.
- Technical Proficiency: Experience with tools and systems such as Salesforce, ERP, PRM, ITSM, and Microsoft Office.
This role offers an exciting opportunity to refine processes and workflows while supporting channel operations.
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