Customer Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

About Sequoia Connect



We are a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services.



Our digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.



We power our complex technology solutions and services with the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities.



As a digitally empowered workforce of 19,833 employees from various nationalities lives our company's philosophy of 'customer success, first and always', we reported a 2020 global revenue of USD $845.04 Mn.



Job Description

We are currently searching for a Service Desk Specialist - English/Portuguese:



The ideal candidate will provide customer support and resolve technical issues efficiently, assist users via phone, email, or chat, and troubleshoot and escalate issues as needed to maintain service standards.



Responsibilities


  • Provide exceptional customer service and resolve technical issues efficiently
  • Assist users via phone, email, or chat
  • Troubleshoot and escalate issues as needed


Requirements


  • Experience in customer support or service desk roles
  • Advanced proficiency in English and Portuguese
  • Availability to work on-site in Monterrey or Saltillo


Languages


  • Advanced Oral and Written English
  • Advanced Oral and Written Portuguese
  • Native Spanish


Estimated salary: $45,000 - $60,000 per year, depending on experience.



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