Product and Application Field Service Engineer/ with Commercial Expertise
hace 4 días
Pioneer a Career in Service Operations
We're seeking a skilled Field Service Engineer to join our team at Alfa Laval Corporate AB. As a pioneer in the field of service operations, you'll play a key role in identifying business opportunities for our customers and providing technical expertise to drive commercial success.
Key Responsibilities
- Commercial Duties
- Review and capture sales opportunities in the Installed Base on site using data analysis.
- Analyze leads sent by the marketing department and classify business opportunities.
- Identify the target market to offer products and services.
- Follow up on actions and agreements with clients.
- Act as an advisor for customers by identifying product shelf life and suggesting process improvements.
- Make clients aware of the AL's service portfolio using your technical expertise.
- Execute and provide technical support to customers: installing, testing, repairing, and maintaining Alfa Laval equipment.
- Troubleshoot, investigate, and resolve technical problems at the customer's site.
- Update and report every service execution in our IT systems with relevant information.
- Report unsafe practices and incidents and work for continuous improvement.
What You'll Learn
- Become an expert in the thermal field with our GPHE products.
- Act as a sustainability ambassador by monitoring energy efficiency and water consumption through auditing products, modules, and systems at customer sites.
- Act as a technical trainer on product features to mitigate accidents or misuse.
Requirements
- Bachelor's degree in Electromechanical, Mechanical, or Electrical Engineering.
- At least 3 years of experience in service operations and/or industrial fields, including maintenance, troubleshooting, audits, and automation.
- Experience with installation, commissioning, and on-site servicing of complex mechanical equipment.
- English and Spanish communication skills (written and spoken) at B2 level.
- Travel flexibility (75% of the time out of office).
- Digital skills (CRM, ERP, and other apps related to the job role).
- Qualifications and experience with heat plate heat exchangers are a plus.
Practicalities
- Location: Monterrey
- Type of job: Hybrid Scheme
- Contract: Direct with the company
- Salary: According to the market and benefits above the law.
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