Product and Application Field Service Engineer/ with Commercial Expertise

hace 4 días


Mexicali, Baja California, México Alfa Laval Corporate AB A tiempo completo

Pioneer a Career in Service Operations

We're seeking a skilled Field Service Engineer to join our team at Alfa Laval Corporate AB. As a pioneer in the field of service operations, you'll play a key role in identifying business opportunities for our customers and providing technical expertise to drive commercial success.

Key Responsibilities

  1. Commercial Duties
  • Review and capture sales opportunities in the Installed Base on site using data analysis.
  • Analyze leads sent by the marketing department and classify business opportunities.
  • Identify the target market to offer products and services.
  • Follow up on actions and agreements with clients.
Product & Application Duties
  • Act as an advisor for customers by identifying product shelf life and suggesting process improvements.
  • Make clients aware of the AL's service portfolio using your technical expertise.
Field Services Duties
  • Execute and provide technical support to customers: installing, testing, repairing, and maintaining Alfa Laval equipment.
  • Troubleshoot, investigate, and resolve technical problems at the customer's site.
  • Update and report every service execution in our IT systems with relevant information.
  • Report unsafe practices and incidents and work for continuous improvement.

What You'll Learn

  1. Become an expert in the thermal field with our GPHE products.
  2. Act as a sustainability ambassador by monitoring energy efficiency and water consumption through auditing products, modules, and systems at customer sites.
  3. Act as a technical trainer on product features to mitigate accidents or misuse.

Requirements

  1. Bachelor's degree in Electromechanical, Mechanical, or Electrical Engineering.
  2. At least 3 years of experience in service operations and/or industrial fields, including maintenance, troubleshooting, audits, and automation.
  3. Experience with installation, commissioning, and on-site servicing of complex mechanical equipment.
  4. English and Spanish communication skills (written and spoken) at B2 level.
  5. Travel flexibility (75% of the time out of office).
  6. Digital skills (CRM, ERP, and other apps related to the job role).
  7. Qualifications and experience with heat plate heat exchangers are a plus.

Practicalities

  1. Location: Monterrey
  2. Type of job: Hybrid Scheme
  3. Contract: Direct with the company
  4. Salary: According to the market and benefits above the law.


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