Customer Support Specialist

hace 3 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo
About the Role

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our technical service group, you will provide exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Respond to customer inquiries via multiple channels, providing timely and accurate solutions to their technical issues.
  • Collaborate with internal teams, including Sales, Operations, and Supply Chain Management, to resolve complex customer problems.
  • Recommend suitable solutions for customer requests, ensuring seamless end-to-end handling of the request.
  • Provide regular updates and clarification to customers, maintaining a positive experience throughout the process.
  • Initiate customer feedback loops, analyzing satisfaction levels and identifying areas for continuous improvement.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in Engineering or Administration.
  • Minimum 1 year of experience in customer support.
  • Curiosity, Care, Courage, and Collaboration as core values.
  • An advanced level of English.
Benefits

This role offers a competitive salary of $60,000 per annum, based on your qualifications and experience. Our company culture values diversity and inclusion, driving growth and innovation across all dimensions.



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