Senior HRIS Operations Manager, Guadalajara

hace 5 días


Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

Ingredion Global Business Services, S.A. de C.V. is offering a competitive salary in the range of $85,000 - $110,000 per year.

We are looking for an experienced Senior HRIS Operations Manager to join our team in Guadalajara, Mexico.

About the Role

This is a leadership role that requires strong technical expertise in HR Information Systems (HRIS), as well as excellent communication and interpersonal skills.

Main Responsibilities:
  • Lead the implementation and maintenance of HRIS systems, ensuring seamless integration with other business systems.
  • Develop and maintain operational dashboards for key performance indicators (KPIs) analysis, control, and monitoring.
  • Support HR technology portfolio, including system configuration, troubleshooting, maintenance, and release management of existing applications and new projects.
  • Analyze user requests and issues to identify trends, ensuring knowledge transfer and implementation of improvement/automatization actions from external research.
  • Grant security access to HR systems and tools following security protocols.
  • Serve as the main point of contact for escalated inquiries from Customer Service Representatives and Functional Specialists regarding system inquiries or issues.
Requirements

To be successful in this role, you will need:

  • At least 2 years' experience with different Workday Modules' backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc.
  • Previous experience managing people (supervisor, team lead, manager, etc.)
  • Workday's Reporting & Analytics Module functionality knowledge is highly desirable.
  • Advanced English level and Spanish fluency. Portuguese is a plus.
  • Ticketing systems knowledge or experience, preferably ServiceNow.
  • Experience in a Service Center with direct customer/user interaction is ideal.
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • A Bachelor's Degree or equivalent experience in a related field.
  • Ability to travel occasionally to the USA and work non-standard hours to support EMEA and APAC regions.
What We Offer

As a Senior HRIS Operations Manager at Ingredion Global Business Services, S.A. de C.V., you can expect:

  • A competitive salary in the range of $85,000 - $110,000 per year.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • The opportunity to work with a global organization, contributing to the success of our teams and driving business growth.
  • A dynamic and supportive work environment, with opportunities for professional development and career advancement.

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