Digital Product Owner for Customer Experience Transformation
hace 1 semana
At GM Financial, we're seeking a Digital Product Owner for Customer Experience Transformation. In this role, you'll lead the success of assigned digital products by maximizing the output of the development team and directing product development. As a collaborative liaison between Product Management and Product Delivery teams, you'll prioritize and evaluate work to deliver best-in-class customer experiences for GMF products, platforms, or enabling services.
Key Responsibilities:
• Define, prioritize, and develop technologies using insights from market trends, benchmarking, and customer needs
• Lead initiatives and support across IO and GM-related projects, driving innovation and continuous improvement for assigned digital products, platforms, or enabling services
• Optimize technology to meet/exceed customer needs, providing enhanced customer experiences and driving efficiencies
Requirements
• Bachelor's degree (required)
• Fluent in English; Spanish and/or Portuguese (desired)
• Knowledge and experience of vehicle retail and insurance finance, as well as working in open finance, digital payments/signature, and customer validation initiatives (desired)
• Proven experience in product owner and/or product manager roles (required)
What We Offer
At GM Financial, we value our team members' work-life balance and offer a competitive salary and benefits package, including extended maternity and paternity leaves, personal days, and community investment hours. In Mexico, additional benefits include medical plans, profit sharing, life insurance, savings fund, and pension plan.
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