Application Support Specialist
hace 4 semanas
Purpose Statement: At Plexus, we rely on skilled Application Analysts to deliver exceptional customer service by resolving issues efficiently and driving root cause analysis to prevent recurrence. These experts provide daily maintenance and support for core applications, ensuring their availability and performance. They also contribute to conceptual design, application lifecycle management, and relationship-building with key third-party software suppliers.
Key Responsibilities:
- Provide top-notch customer support through incident management and resolution.
- Act as the primary point of contact for application-related issues, owning and managing incidents from start to finish.
- Identify trends in incidents and propose improvements to enhance the overall service.
- Take ownership of applications with limited oversight, handling lifecycle management, patching, security, and functional testing.
- Collaborate with third-party software vendors to manage relationships and ensure SLA compliance.
- Develop and implement moderate to high-complexity projects, applying advanced knowledge to resolve core problems.
Additional Accountabilities:
- Ensure solutions align with Plexus and customer policies regarding key controls and compliance, such as SOX, ITAR, EAR, and FDA.
- Stay current on Plexus business, industry, and IT technology trends to provide forward-looking solutions.
- Foster a culture of continuous improvement, focusing on personal, team, and process enhancements.
- Participate in and sometimes lead Functional User Groups, sharing common problems and solutions across sites and regions.
Requirements:
- A minimum of a Bachelor's degree or equivalent experience is required.
- 2-5 years of related experience is necessary.
- An equivalent combination of education and experience may be considered.
- Experience in computing systems or IT support is essential.
Desirable Qualifications:
- Action-oriented mindset
- Leadership skills
- Ability to escalate issues effectively
- Strong time management and multitasking skills
Work Environment:
- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
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