Customer Service Quality Specialist

hace 5 días


Guadalajara, Jalisco, México Sunningdale Tech Ltd A tiempo completo

**Job Summary:**

We are seeking a skilled Quality Systems Coordinator to join our team at Sunningdale Tech Ltd. This role will be responsible for coordinating and maintaining our customer-oriented quality system, ensuring that we meet the highest standards of quality and excellence.

**Key Responsibilities:**

1. Coordinate and maintain the customer quality system to ensure compliance with industry standards and regulations.

2. Manage and track key performance indicators (KPIs) to measure the effectiveness of our quality system.

3. Support and participate in the development of process failure mode and effects analysis (PFMEA) to identify and mitigate potential quality issues.

4. Develop inspection plans for new products to ensure quality and reliability.

5. Lead in solving quality issues and technical problems, and manage customer claims and 8D reports.

6. Monitor and evaluate the performance of quality leaders and inspectors to ensure they are meeting expectations.

**Requirements:**

1. Bachelor's degree in Engineering or related field.

2. At least 2 years of hands-on quality experience in a mid-size molding company.

3. Good problem-solving and communication skills.

4. TS16949 experience is advantageous.

5. Ability to work in Guadalajara, Mexico.

**What We Offer:**

Sunningdale Tech Ltd is an equal opportunity employer, committed to creating a diverse and inclusive workplace where all employees are valued and respected.



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