Operations Manager
hace 1 día
We are seeking an experienced Operations Manager to lead our Mexico Business Solutions team. As a key member of our Transportation Management division, you will be responsible for overseeing Central Night Logistics functions that support Canadian and US customers.
Key Responsibilities
- Create a high-performance culture and drive results through close collaboration with US-based operations leaders.
- Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations.
- Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly.
- Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations.
- Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings.
- Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs.
Requirements
- Bachelor's degree with three+ years of experience in freight, logistics, or supply chain, or five+ years of experience in freight, logistics, or supply chain.
- Minimum of one year of experience in associate management (supervision), specifically supervising teams in a matrix organization and supporting operations in other countries.
- Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
Preferred Qualifications
- Experience in team member recruitment, performance management, employee relations, training, and development.
- Understanding of cultural nuances and differences between Mexico and the US, with the ability to work effectively in a cross-cultural environment.
- Analytical and problem-solving skills, with the ability to develop workforce plans, allocate resources effectively, and make data-driven decisions.
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