Client Solutions Analyst

hace 4 semanas

Ciudad de México, Ciudad de México MX006 Mercer Human Resource Consulting S.A. de Cv A tiempo completo

About the Role:

At MX006 Mercer Human Resource Consulting S.A. de Cv, we're seeking a highly skilled Client Solutions Analyst to join our team. As a Client Solutions Analyst, you will be responsible for following up with clients throughout the end-to-end process of various compensation surveys.

Key Responsibilities:

  • Renew participation of local customers, as well as global and/or multinational customers.
  • Ensure customer participation in the delivery of correct and timely information.
  • Provide support for customer questions and concerns.
  • Analysis of information.
  • Advice and customer service.
  • Organisation and scheduling of courses, training and coaching to help customers access their information.
  • Communicates with clients to clarify data questions over the phone or by email.
  • Positive attitude, willingness to offer and execute ideas and solutions to improve processes in a changing environment.
  • Good workload management; able to manage the expectations of all customers and stakeholders.
  • Strong communication and negotiation skills, both written and verbal, conveying clear and concise messages and promoting and enhancing the Mercer brand at all times.
  • Strong ability to quickly assess and provide effective solutions to problems in an efficient manner.
  • Possess excellent leadership, communication, prioritisation and organisational skills.

Requirements:

  • Bachelor degree in administrative, HR, DO, Commerce or related.
  • Minimum 2 years of customer services experience in a business-to-business, large/strategic customer segment or in HR function such as Compensations & Benefits or related.
  • Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
  • Intermediate-Advanced English (Written and spoken).
  • Ability to work as part of a high performance team.

What We Offer:

  • A company with a strong brand and strong results to match.
  • An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing.
  • The opportunity to start and model the direction of the business.
  • Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
  • A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.

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