Client Support Operations Manager
hace 1 mes
At Alliance Virtual Offices, we provide flexible workspace solutions to help remote entrepreneurs thrive. Our services include Virtual Offices, Live Receptionist and Virtual Phone plans, Meeting Room rental, and Coworking access.
Job Summary:
As a Client Support Supervisor, you will be responsible for providing coaching, mentoring, and training to team members to ensure they meet or exceed performance goals, customer satisfaction metrics, and quality assurance assessments.
Key Responsibilities:
- Provide daily call handling as per business requirements.
- Understand the full range of client support, success, and sales activities to ensure the best and most efficient client outcomes.
- Learn and actively use, update, and troubleshoot phone systems, chat systems, CRM systems, and other tools.
- Provide feedback and visibility to Client Support and Success Manager to identify trends and areas for opportunity.
- Promote a collaborative culture within the assigned team.
- Consistently learn about customer service best practices and our industry.
- Participate in new team member hiring and training.
- Compile and monitor metrics and KPIs to meet or exceed objectives.
Requirements:
- Minimum 3+ years of customer service experience, with 2 or more years of team leadership, supervisory experience, or other demonstrated leadership.
- Excellent communication and relationship-building skills.
- Must have a bachelor's degree.
- High degree of fluency in English with excellent oral and written communication skills.
- Understanding and willingness to follow documented sales and services processes.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Career Development:
As a Client Support Supervisor, your Manager will help you develop and refine your skills to further your career. You can expect training in areas such as Business Management, Team Communications, and Analyst Coaching.
Work Environment:
This is a full-time, contract position with a 12-month contract length. The salary is $30,000.00 - $39,000.00 per month. The work location is in person.
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