Dynatrace Automation Specialist

hace 4 semanas


Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

Zurich Capability Center is seeking a skilled Dynatrace Automation Specialist to join our team.

Job Responsibilities


•Design and implement monitoring solutions for Zurich North America's (ZNA) systems using Dynatrace and other monitoring tools.


•Collaborate with peers and partners to provide design expertise for the introduction of new solutions and services in support of the Business strategy.


•Monitor systems availability and performance, taking adequate actions for problem prevention in own area of responsibility.


•Maintain monitoring tools to ensure service availability and performance.


•Support business projects in planning stages to ensure consistent design and implementation within existing infrastructure.


•Perform integration in the application performance management / web infrastructure space, on Windows & Java platforms, requiring coding experience.


•Work with system and application owners to obtain existing design and functionality.


•Assist teams in incident response investigations and problem analysis.


•Assist with the writing of reports on incident findings to appropriate teams.


•Work across technology and development teams to diagnose outages due to inadequate monitoring instrumentation designs and then recommend changes to increase reliability.


•Provide technological input for implementation and operation.


•Enhance documentation where applicable.


•Business Travel, as required.


•Extended Hours during Peak Periods/Shift Work/Holiday Work, as required

Required Skills


•Monitoring and troubleshooting experience with one or more of the following monitoring tools, DynaTrace, Appdynamics, ExtraHop, ThousandEyes Splunk/ITSI, SolarWinds, ScienceLogic, WireShark, Gigamon, Microfocus BPM or Aternity, Datadog, Nagios, New Relic, ManageEngine Applications Manager. (Dynatrace or ExtraHop preferred)


•Hands-on experience in writing scripts in java script, Powershell, *nix shell, python etc..


•Ability to work independently with little supervision, self-starter who is highly motivated.


•Exhibit an aptitude/ability to learn the Zurich multi-cloud environment.

Preferred Skills


•Experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Databases such as: Microsoft, DB2, or Oracle)


•Experience working with key indicators for IT system operability, reliability, application performance and code quality.


•Experience with the following tools: Dynatrace, ExtraHop, ThousandEyes, Wireshark, Gigamon.


•Experience with Automation tools like Ansible, Terraform, etc...


•Experience in service virtualization, AWS or Azure Cloud technologies, and IaaS, SaaS and PaaS implementation.


•Experience in troubleshooting at the network level.


•Experience in Agile and Scrum methodology.


•Customer service experience


•Dynatrace Certified Professional or Associate

Education and Experience


•Bachelors degree and 3 or more years of experience in the information technology area or


•Apprentice, including Associate Degree and 4 or more years of experience in the information technology area or


•High School Diploma or Equivalent and 5 or more years of experience in the information technology area


•MS Office experience


•Knowledge of information technology operations

Preferred


•Strong analytical skills


•Customer service experience


•Strong verbal and written communication skills

Company Overview

Zurich Insurance Company is a global insurance company that provides a wide range of insurance products and services to millions of individuals and businesses around the world. We are committed to helping our customers achieve their goals and protect what matters most to them. Our employees are the backbone of our success, and we believe in a culture of diversity, inclusion, and innovation. We are looking for talented individuals who share our values and are passionate about making a difference in the world.

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation and benefits package. If you are a motivated and driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team.



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