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Customer Care Associate
hace 3 semanas
We're Wear The Shield, a cutting-edge E-Commerce brand that's revolutionizing the way we shop.
We're on the hunt for talented Customer Service Representatives who are passionate about delivering world-class customer experiences. As a member of our team, you'll be empowered to make a difference and drive business results.
Key Responsibilities:
- Manage customer relationships through various touchpoints
- Escalate complex customer issues to senior team members
- Develop and implement process improvements to enhance customer satisfaction
Requirements:
- Proven track record of providing exceptional customer service
- Strong leadership and teamwork skills
- Ability to analyze data and inform business decisions
- Knowledge of customer service metrics and benchmarks
Our Perks:
- A collaborative and innovative work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits
- A recognition program for outstanding performance
