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Quality Assurance Lead
hace 2 meses
TikTok is seeking a highly skilled Quality Assurance Lead to join our Trust and Safety team in Mexico City. As a Quality Assurance Lead, you will be responsible for managing moderation accuracy assessment efforts across markets and lines of business.
Key Responsibilities- Operational Excellence: Drive operational excellence for MX and LATAM Quality Operations by managing a team of Quality Analysts and Team Leaders.
- Cross-Functional Collaboration: Collaborate effectively with cross-functional partners to ensure clear communication, insightful analysis, and comprehensive reporting.
- Product Alignment: Work with Safety Ops Leadership and XFN teams to understand various product ecosystems to ensure alignment of QA assessment procedures with product strategies.
- Leadership and Coaching: Coach, support, and manage Quality Team Leaders and QA operations teams with strong governance and leadership.
- Strategic Insights: Be a point of contact for the specific function, working with regional peers to provide insights and execute strategy for the organization.
- Communication: Communicate key strategic updates for the region with all relevant stakeholders globally.
- Quality Metrics: Possess a deep understanding of quality assessment processes and quality and efficiency performance metrics.
- Quality Data Analysis: Monitor and analyze quality data to identify areas for improvement.
- Problem-Solving: Problem-solve, ensure process integrity and closure of quality feedback through RCA and Action Plans.
- Reporting: Generate comprehensive reports on quality performance and metrics for business reviews.
- Quality Improvement: Proactively address concerns regarding quality and recommend solutions.
- Global Projects: Collaborate with QSI and XFN teams to operationalize global projects.
To be successful in this role, you will need:
- Minimum Qualifications: Minimum Bachelor of Arts/Science degree in Computer Science, Business, Economics or Statistics.
- Valuable Experience: Valuable experience in Quality, TnS Operations, or a similar industry + people management experience, managing FTEs and/or working with BPOs.
- Communication Skills: Outstanding natural communicator, with exceptional verbal, written, and communication skills.
- Cross-Functional Experience: Experience working cross-functionally with external and internal teams.
- Leadership Skills: Ability to lead effectively, prioritize projects, and ensure the delivery of high-quality work under time constraints.
- Project Management Skills: Proven leader with project management, planning, presenting and communication skills.
- Data Analysis Skills: Data-focused and detail-oriented with the ability to create and maintain reports, procedures, proposals and presentations.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
