Customer Service Liaison

hace 4 días


Santiago de Querétaro, Querétaro de Arteaga, México Stryten Energy A tiempo completo
About Stryten Energy

We are a dynamic company dedicated to providing top-notch customer service. Our team is passionate about delivering exceptional experiences that exceed our customers' expectations.

Job Description

We are seeking a highly skilled Customer Care Representative to join our team. As a key point of contact for our customers, you will be responsible for resolving issues, processing orders, and providing world-class customer engagements.

Key Responsibilities:

  • Develop and maintain accurate documentation of department processes.
  • Research, reconcile, and resolve customer issues in a timely manner.
  • Act as a Subject Matter Expert on various Systems, including JDE, SFDC, inContact, and CPQ.
  • Process sales orders from customer purchase orders or through finalizing Salesforce opportunities.
  • Perform customer support functions in at least one area of expertise.
  • Provide consolidated billing and supporting documentation to customers.
  • Coordinate import processes for orders being shipped and invoiced out of Mexico, working with logistics partners and the finance department.
Required Skills and Qualifications

To succeed in this role, you will need:

  • College/University graduate or equivalent education and progressive call center experience.
  • Experience with import processes.
  • Bilingual (Spanish/English) skills.
  • Excellent oral and written communication skills.
  • Ability to self-manage and work well under pressure.
  • Proficiency in MS Office, SFDC, inContact, and JDE.
Estimated Salary: $55,000 - $65,000 per yearBenefits

We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

About Statement

Stryten Energy is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.


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